Please note the following changes to our support service during the upcoming holidays. On December 25 (Christmas Day) our support organization will operate under a modified weekend service model. For our European customers this service level will also be in effect on Friday, December 26 (Boxing Day). On January 1 (New Year's Day), our support organization will also operate under a modified weekend service model.
We want to assure you that Severity 1 issues will maintain their 24x7 coverage throughout this entire period. Happy holidays!